Privacy Policy
Effective Date: June 3, 2026
1. Introduction Welcome to Aesthetic Dental Moss Vale (https://aestheticdentalmossvale.com.au/). This Privacy Policy applies to the operations of ADG MV PTY LTD (ABN 37 690 492 570) (“we”, “us”, “our”, or “the Practice”).
We are committed to protecting the privacy of our patients and website visitors. This policy outlines how we collect, use, disclose, and manage your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect We only collect information that is reasonably necessary for the proper provision of our dental services and the operation of our website. The types of information we may collect include:
- Personal Information: Name, email address, phone number, and any other details you provide when you fill out the “Contact Us” form on our website.
- Health and Sensitive Information: If you become a patient, we will collect medical history, dental records, treatment plans, and consultation notes.
- Website Usage Data: We collect non-personally identifiable information through website tracking tools regarding how you interact with our site (e.g., IP addresses, browser types, pages visited).
3. How We Collect Information We collect personal information in a few different ways:
- Directly from You: When you submit an inquiry through our “Contact Us” form, call our clinic, or visit us in person for an appointment.
- Through AI Note-Taking Software: Please note that our practice utilises AI note-taking software during consultations. This technology assists our dental practitioners by securely listening to and accurately transcribing clinical notes and consultation details. This ensures the highest standard of record-keeping and allows our dentists to focus entirely on your care.
- Through Website Tracking Analytics: Our website uses Google Analytics and Google Search Console. These third-party services use cookies and tracking technologies to collect data about website traffic and user behaviour. This data is aggregated and used to help us understand our audience, improve website functionality, and enhance our online presence.
4. How We Use Your Information We use the information we collect for the following purposes:
- To respond to your inquiries and requests submitted via the “Contact Us” form.
- To provide high-quality dental care, treatments, and advice.
- To accurately maintain your patient records (assisted by our AI note-taking software).
- To analyse website traffic and search performance via Google Analytics and Google Search Console to improve user experience.
- To comply with our legal and regulatory obligations as a healthcare provider.
5. Disclosure of Personal Information We treat your personal and health information with the strictest confidentiality. We may disclose your information to:
- Service Providers: Third-party vendors who assist us in operating our clinic and website, including our IT support, website hosts, Google (for analytics), and the secure providers of our AI note-taking software.
- Other Healthcare Professionals: Specialists or other medical practitioners, but only when a referral is required and with your consent.
- Legal Authorities: When required or authorised by law to do so.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Storage and Security We take reasonable steps to protect your personal and sensitive information from misuse, interference, loss, unauthorised access, modification, or disclosure. Patient records, including those generated via our AI software, are stored securely using encrypted, industry-standard practice management systems.
7. Third-Party Links Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies when you leave our site.
8. Accessing and Correcting Your Information Under the Privacy Act, you have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate or out of date. To make a request, please contact us using the details below.
9. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website.
10. Contact Us If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us at:
Company: ADG MV PTY LTD (ABN 37 690 492 570)
Address: 378 Argyle Street, Moss Vale, NSW 2577
Phone: 02 4801 9000